Facetime wont work

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Level 1

4 points

Facetime wont work

I need some help! My FaceTime on my MacBook Air wont work. Every time I call someone it says call failed, or when they call me I answer and it says connecting for about 3 seconds then says call failed. Can you help me?

MacBook Air, iOS 9.3.5

Posted on Aug 26, 2016 2:34 PM

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Answer 1

Aug 26, 2016 2:39 PM in response to og.josie

Make sure your Mac OS X software is up to date.

Open System Preferences > App Store then click: Check Now

OR, open the App Store then select Updates from the menu.

Beyond that, help here > > FaceTime for Mac: Troubleshooting FaceTime - Apple Support

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